Shipping policy

Shipping Policy

At Joras Collection, we work to process and ship orders as quickly as possible.

Processing Time

Orders are typically processed and shipped within 1–2 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or major holidays.

Shipping Time

Delivery time begins after your order has been processed and shipped. Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, and other circumstances outside of our control.

Tracking

When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has been shipped.

Please allow some time for tracking information to update after your package has been accepted by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Joras Collection is not responsible for packages delivered to an incorrect address provided by the customer.

Delayed or Lost Packages

Once an order has been transferred to the shipping carrier, delivery may occasionally be delayed.

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us and we will do our best to assist you.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include clear photos of the damaged item and packaging so we can review the issue.

Questions

For questions regarding your order or shipping, please contact Joras Collection through our website or the contact information provided in your order confirmation.